Welcome to 14K Moto. These Terms and Conditions govern your use of this website and the purchase of products from our online store. By using this website or placing an order, you agree to these terms.

1. General

14K Moto is an online store based in South Africa. We reserve the right to update or amend these Terms and Conditions at any time without prior notice. Updated terms will apply from the date published on this website.

2. Products and Availability

All products displayed on the website are subject to availability. We reserve the right to discontinue products, limit quantities, or change product specifications and pricing without notice.

We make every effort to display product information accurately. Images are for illustration purposes only and may differ from the actual product supplied.

3. Pricing and Payment

All prices are shown in South African Rand (ZAR) unless stated otherwise.

Payment must be received in full before an order is processed and dispatched. We reserve the right to cancel any order where payment has not been successfully received.

4. Order Acceptance

Placing an order does not guarantee acceptance. We reserve the right to refuse, cancel, or limit any order for any lawful reason, including stock shortages, pricing errors, or suspected fraud.

5. Delivery Policy

We use trusted third-party courier partners for deliveries within South Africa.

Processing Time:
Orders are usually processed within 1 to 3 business days after payment confirmation, subject to stock availability.

Delivery Time:
Estimated delivery times vary by destination and courier service. Standard delivery may take between 5 to 7 business days after dispatch.

Delivery Charges:
Delivery fees are calculated at checkout unless otherwise stated.

Remote Areas:
Additional charges or longer delivery times may apply to outlying or remote areas.

Delays:
While we aim to meet estimated delivery times, delays may occur due to courier operations, weather, public holidays, supplier delays, or events beyond our control.

Incorrect Address:
Customers are responsible for providing the correct delivery details. Additional charges may apply for re-delivery or returned parcels caused by incorrect information.

Risk and Ownership:
Risk in the goods passes to the customer upon delivery. Ownership passes once full payment has cleared.

6. Returns and Refunds

If you receive the wrong item, a damaged product, or a defective product, please contact us within 7 days of delivery.

Returns must be unused, in original packaging, and accompanied by proof of purchase where applicable.

Approved refunds or exchanges will be processed in line with applicable South African consumer laws.

Items specially ordered, fitted, used, or damaged after delivery may not qualify for return unless required by law.

7. Warranty

Products may carry manufacturer warranties where applicable. Warranty claims are subject to supplier or manufacturer inspection and approval.

8. Limitation of Liability

To the fullest extent permitted by law, 14K Moto will not be liable for indirect, incidental, or consequential damages arising from the use of products sold, delays in delivery, or website interruptions.

9. Product Use and Fitment

Customers are responsible for ensuring product compatibility, correct fitment, and proper installation. Professional installation is recommended where required.

10. Privacy

Any personal information submitted through this website will be handled in accordance with our Privacy Policy and applicable South African data protection laws.

11. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

12. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us through the website contact page.